Shipping/International Orders

• As these are hand-crafted items please allow up 6 - 8 weeks for delivery of a customized item. If you need something quickly please call us to ascertain whether we can meet your deadline.
• To make a purchase from outside the Italy for overseas shipment contact us by phone or e-mail.
• We ship your purchases to you worldwide via air, sea and/or land depending on your location. All shipments are fully insured, professionally packed and crated, and typically arrive within ten to twelve business days of receipt of payment.
• We can calculate the shipping charges and any additional handling or taxes that might apply. Shipping costs vary by weight, size, and destination, but are quite reasonable. To provide an estimate, we need to know which item(s) are to be shipped and the destination city and (if in the United States) the zip code.
• If you agree to the additional shipping cost then you may place your order with us: unfortunately we cannot accept returns on overseas orders.

Privacy policy

We use the information you supply through this web site solely to reply to your requests. Your information is never sold or shared, and you will never receive junk e-mail ("spam") as a result of providing information through this web site.

Return Policy

You may return any purchase made through our website within 14 days of receiving it for a full refund.
Work that has been custom-ordered is not returnable. We cannot accept returns on overseas orders.

To return an item please:

1. Before you return a product, e-mail to info@francoermarmista.com
   
2. If the item has been damaged in transit please notify us immediately and keep the original packaging for a five-business day period in case the carrier requires an inspection of the parcel and the damage that occurred. This step is necessary for an insurance claim.
   
3. Repack the item in its original packaging
   
4. Ship the item to the address provided to you by us: Aldo Russo oggettistica - via di Panico 40
   00100 - Roma (Italy)
   
5. Insure the item to its full value
   
6. We will only pay for return shipping on goods that are defective or shipped in error.
   

You will be credited for the cost of the item within 7 days of receipt of your return. You will not be credited for the cost of shipping the item to you, unless the item was either defective or shipped to you in error.

Please keep in mind that as a small company we can only maintain our reasonable pricing and level of service with the help of our customers. Frivolous returns are costly, and we would prefer that if you have any doubts as to whether you will like the item that you are ordering, step back and take some time before ordering. If you need larger photographs of specific items we can normally provide you with these.